Frequently Asked Questions
Everything you need to know about your journey to healthier hair.
When will my order be shipped?
We process all orders within 24 hours on business days. Once shipped, you will receive a tracking number via email to monitor your package's journey.
Are Hairlust products suitable for all hair types?
Yes, our products are formulated to be inclusive. Whether you have curly, straight, color-treated, or fine hair, we have specific ranges designed to target your unique hair concerns.
Do you offer international shipping?
We currently ship to over 30 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your products vegan and cruelty-free?
Absolutely. At Hairlust, we are committed to sustainability and ethics. All our products are 100% vegan and certified cruelty-free.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and localized payment options like Klarna and Apple Pay.